If you have any questions about Commission Monster, please make sure you check below to see if your question is already answered, as chances are it has been. If not, please feel free to contact us at: sales@commissionmonster.com

1. What is the process of becoming an affiliate of Commission Monster ?
2. Does it take long to get links placed on my site ?
3. If sending out newsletters to members, can I include merchants links ?
4. How long does the process take to be accepted for a merchants program ?
5. Once I have joined a merchants programme, can I ever remove if it is required ?
6. I have joined a merchants programme and as an affiliate and I've generated commissions, why haven't I been paid ?
7. Do I have to wait to get approved as an affiliate before I place links on my site ?
8. If I have more than one site, can I use the same merchant links on each site or elsewhere such as on Chat Groups, guestbooks etc ?
9. How do I register another site on my account ?
10. Why can't I see generated clicks, leads and sales for a merchant site in my statistics ?
11. Why is it that I have not been approved for a particular merchant ?
12. What is a unique visitor ?
13. As an affiliate, should I expect to receive payment from Commission Monster ?
14. Do I have to pay tax on the commission amounts I have earned via Commission Monster ?
15. If I have more than one account with Commission Monster, can I transfer money between my two accounts ?

1. What exactly is an affiliate program ?
Within an affiliate programme a merchant signs up to use our promotional services and once joined as a client, we will issue links and banners that can be placed on affiliate sites.
When a visitor to this site clicks on these links or banners and completes a transaction (buys a product from a merchant site or joins a mailing list), the affiliate is paid a commission which is set by the merchant website.

2. What commissions can I expect to earn ?
Commission structures vary from merchant to merchant depending on their product or the service they provide and the action they require your visitor to complete. Commissions are predetermined and are paid to the affiliate for each successful click, lead, or sale that the affiliate generates depending on the merchant program.
Each merchant has different commission structures, some pay a fixed percentage of the sale value, a dollar value per sale generated, a dollar value per lead generated or a dollar value per click.

3. How does Commission Monster earn money?
Each merchant signing up to the Commission Monster site is charged transaction fees. These are based on how much traffic we send their way and how many sales or leads take place. There are no costs involved for affiliate websites.

4. My Site is not Australian based. Can I still use Commission Monster ?
The simple answer is YES. We do have limitations on how many currencies we offer, but most offshore affiliates wish to get paid in USD or Euro's, which we fully cater for.

5. Does Commission Monster help prevent fraud within its system ?
Security of the Commission Monster site is paramount for both affiliates and its merchants.
If we suspect fraudulent activities or if particular incidents are reported to us, be assured we take IMMEDIATE ACTION. To protect our affiliates and merchants against any fraudulent activities we have in-built security measures within our system that can easily pick up these sorts of activities.
Merchant clients only pay for valid leads sales and clicks. Please DO NOT even try to cheat our system as it DOES NOT WORK. Commission Monster will only track transactions that come directly from the registered URL or domain. Legal action will be taken if we find any merchant or affiliate trying to violate our system. We have a zero tolerance policy for such abuse !

6. How does Commission Monster make sure I get the appropriate commissions ?
When someone clicks on a merchant link or banner from one of our affiliates sites, the visitor is linked via the Commission Monster system to the merchant site. Any activities that are performed on the merchant site are then tracked making sure you receive payment. This all takes place without your visitor even realising.

1. What is the process of becoming an affiliate of Commission Monster ?
Simply create an account and you will be given your personal ID and password. You are then free to choose from many different merchant programmes which are divided up into separate categories for your convenience.
After reading the affiliate agreement, simply choose which programs you wish to participate in. Once you have been approved, simply place the banners or text links onto your site and start earning commissions.

2. How long does it take for links to be placed on my site ?
For most website owners, it is simply a case of cutting and pasting the HTML link provided from the merchant onto your website. It should only take a couple of minutes and you are ready to start earning commissions.

3. If I'm sending out newsletters to members, can I include merchant links ?
Yes. You may provide these if members have chosen to receive your newsletters. However, we will not tolerate the distribution of our merchant links in the form of spam. Websites found to be sending out 'spam' will be dropped from our programme and all commissions will be withheld. We are very serious about this issue !

4. How long does the process take to be accepted for a merchants programme ?
Many of our merchants automatically approve affiliates. Should merchants wish to evaluate your site before giving approval, the process will usually take around 48 hours. The timeframe is determined by the merchant not Commission Monster.

5. Once I have joined a merchants program, can I ever remove it if required ?
As an affiliate you have complete control over the programmes you promote on your site. The moment you wish to discontinue promoting any given merchant on your site it is simply a matter of removing their link from your site. No prior notice needs to be given before taking down merchants' links or banners.

6. I have joined a merchant's program and as an affiliate and I've generated commissions, why haven't I been paid ?
Commission Monster has a minimum threshold of $50.00AUD that must be reached before we send out a cheque or directly deposit funds into an affiliate account.
Whilst payments are made every month, they are paid two months in arrears. If your account does not reach the required $50.00AUD threshold, funds will be carried forward to the next month.
To ensure proper payment is made, please make sure that all your payment details are correct. As security is of primary concern, Commission Monster uses encryption technology to protect your personal payment information.

7. Do I have to wait to get approved as an affiliate before I place links on my site ?
If a merchant automatically approves you, then you are free to place their promotional materials on your site effective immediately. If you have not been approved, please wait until you have received this email before you place any links or banners from that particular merchant programme on your site. If you place links on your site before this process is completed you will not be paid any commissions earned prior to approval.

8. If I have more than one site, can I use the same merchant links on each site or elsewhere such as on Chat Groups, guest books etc ?
You may place links only on sites 'you' specifically own. Affiliates must be mindful of our anti-spam policies and under no circumstances are they permitted to place provided links on chat groups or other peoples guestbooks.
If you are unsure whether or not you are allowed to place links you are obligated to make contact and seek our permission first. We again remind you of the serious consequences for affiliates who breach our spam policy (refer to point 3 above if unclear).

9. How do I register another site on my account ?
When joining as an affiliate for the first time you can allocate up to three websites. If you wish to register another website you do not have to apply for another affiliate account, you can simply contact us via the contact form requesting approval. Once approved, you can place your affiliate links on them as normal.

10. Why can't I see generated clicks, leads and sales for a merchant site within my statistics ?
Please ensure that you have the exact details of any links that the merchant has provided to you. You will not receive statistics for a merchant if you have been denied access to their programme. Should you experience any other technical problems, please contact us immediately and we will promptly look into your situation.

11. Why is it that I have not been approved for a particular merchant ?
It is not up to Commission Monster to approve you. Each individual merchant can chose whether or not they wish you to help promote their service or products. If a merchant does not want to associate itself or its brand with the content on your website, it is at the merchants sole discretion whether or not to accept you as an affiliate.

12. What is a unique visitor ?
A "unique visitor" simply means that the system is set up will register one click per IP address per merchant program for a 24 hour period. Any links that are automatically opened do not constitute a valid click no matter how large or small the window is, or how this window opened.
Any affiliates that are found to be attempting to generate additional revenue through the use of illegal clicks, leads or sales will not only be dropped from the Commission Monster programme but will also forfeit any commissions previously earned.

13. As an affiliate, when should I expect to receive payment from Commission Monster ?
While payments are made on a monthly basis, please be aware that all commissions are paid two months in arrears. For example, payments for commissions earned up until the end of February are paid at the end of April. This allows us to invoice and collect outstanding payments from the merchants involved in the programme.

14. Do I have to pay tax on the commission amounts I have earned via Commission Monster ?
Yes. For those affiliates who are self-employed, you must pay this tax yourself. If you have registered as a company, you MUST provide us with an ABN number and pay taxes and handle the GST as required by the Australian Taxation Office. If you do not provide Commission Monster with an ABN we are required by the ATO to withhold 48.5 per cent and to pay this directly the ATO.

15. If I have more than one account with Commission Monster, can I transfer money between my two accounts ?
Sorry but the answer is no, even if your name is the registered holder of both the affiliate accounts.

Got a question we have not been able to answer here? If so, please feel free to contact us.